I visited Saint Rocco’s yesterday (Sunday) for a painting party on the third floor to celebrate my cousin. While the rooftop space and views are beautiful, the experience left a lot to be desired.Despite the website listing a specific third-floor menu, none of those items were actually available during our visit. Our server, Mercedes, was by far the worst I’ve ever had. She disappeared for long stretches and never returned to take our orders, which forced me to go to the bar myself just to get something to eat.I ordered mozzarella sticks—what I received were tiny mozzarella balls that were lukewarm and bland. For $14, I expected something far better in both quality and portion.The venue itself has potential, but the service and food quality on this visit were disappointing. I hope management takes this kind of feedback seriously, because the location deserves better execution.

My waiter was nice food was good but just make sure you ask for a picture of the food

Ate here for a friends birthday dinner. First of all it was extremely warm almost hot in the establishment. I mean I was literally sweating. Our hostess was nice, but I think she was busy with other tables. It took her awhile to check in with us which honestly isn’t why I rating this place so low. I ordered a sangria to drink and it was delicious. Now on to my food. I ordered the lobster ravioli, and it was bland and plain terrible. It had the smallest pieces of lobster I’ve ever seen. The sauce was so bland and it came out lukewarm. I was hungry but couldn’t bring myself to eat it. The hostess didn’t come back to check on us until we were about done. I told her I didn’t care for my meal. She apologized and told me she would speak with her manager. I said okay no big deal. The manger comes to the table and ask me how I’m doing and how can help, I simply told him I didn’t prefer my food. He says, “oh I’m sorry I can box it up for you” I said well I didn’t like my food, (my plate was completely full of the food barely touched) and he said, “well I still have to charge you, but I can put it in a to go container for you.” I said no thank you, I did not like the food. He then tells me there’s nothing he can do, that he can prepare me something else. We didn’t have time for that, it took awhile for our food to come out in the first place. I said no thank you. He just walked away. Excuse me, but why would you tell a customer I you have to still pay for the food you didn’t like, and the best I can do is give you a to go plate to take home? There were two others of us that ordered the lobster ravioli both said the same thing I did. Now, I will say the others in our party like their food and drinks. So take my advice and do not order the lobster ravioli. If possible avoid this restaurant if possible

Customer service was amazing, good was great, vibe was all love 💕